I met Susan Vitale at a training offered by the Mass General Hospital Leadership Academy and was impressed by her knowledge and how she engaged the class. Shortly after, I reached out to her and contracted her services to conduct a workshop with our staff about effective business communications.  Susan worked with us to customize the content to meet our needs and delivered a great product on time and within our budget. She wowed the staff and returned “by popular demand” the following year, again with great reviews. We are bringing her again this summer to conduct a staff workshop about productivity.

Jessica Cross – Director of Development, Operations – Massachusetts General Hospital Development Office

Susan’s high energy and warm personality are well matched with her expertise in both leadership training content and education process effectiveness.  Her ability to deliver programs to teams of varying skill-sets and learning styles is consistent and impressive. She connects well with audiences and transitions them to engaged participants and learners who apply knowledge in the field, making the investment in time and talent efficacious.

Russ Averna – Vice President of HR – PCC Spaulding Rehabilitation Network

I have worked with Susan for many years.  She partnered with me on a number of initiatives with my team.   She helped me develop and lead a department-wide management training for 100 managers.  Susan spent time really getting to know my leadership style, my team, and our team’s goals.  She tailored the program to the very unique needs of our team and because of her personalized approach, the training program was wildly successful.  The impact on management and staff was measurable and helped to move the team to a higher performing team.

Rosemary R. Sheehan – Chief Human Resources Officer – Partners Healthcare

Susan is truly one of the best. I recommend Susan wholeheartedly! Her gentle yet painstaking initial consult empowered her to understand my team’s needs thoroughly and then to plan meaningful, interactive sessions. Susan’s warm approachability and the obvious passion she brings inspired us — she even disarmed a few skeptics with her down-to-earth style and solutions-oriented discussion. Ten months later, we still embrace techniques and suggestions Susan shared. The true testament to her value is the respectful, collaborative working relationships now found across our very happy, productive team — it’s a new day thanks to Susan Vitale.

Jack Gormley, Ed.D. – Dean of Student and Alumni Services – MGH Institute of Health Professions